Using simulation modeling to improve patient flow at an outpatient orthopedic clinic

Thomas R. Rohleder, Peter Lewkonia, Diane P. Bischak, Paul Duffy, Rosa Hendijani

Research output: Contribution to journalArticle

105 Scopus citations

Abstract

We report on the use of discrete event simulation modeling to support process improvements at an orthopedic outpatient clinic. The clinic was effective in treating patients, but waiting time and congestion in the clinic created patient dissatisfaction and staff morale issues. The modeling helped to identify improvement alternatives including optimized staffing levels, better patient scheduling, and an emphasis on staff arriving promptly. Quantitative results from the modeling provided motivation to implement the improvements. Statistical analysis of data taken before and after the implementation indicate that waiting time measures were significantly improved and overall patient time in the clinic was reduced.

Original languageEnglish (US)
Pages (from-to)135-145
Number of pages11
JournalHealth Care Management Science
Volume14
Issue number2
DOIs
StatePublished - Jun 1 2011

Keywords

  • Discrete event simulation
  • Outpatient clinic
  • Patient waiting
  • Process improvement

ASJC Scopus subject areas

  • Medicine (miscellaneous)
  • Health Professions(all)

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