The business case for health-care quality improvement

Stephen J. Swensen, James A. Dilling, Patrick M. McCarty, Jeffrey W. Bolton, Charles M. Harper

Research output: Contribution to journalReview articlepeer-review

25 Scopus citations

Abstract

The business case for health-care quality improvement is presented. We contend that investment in process improvement is aligned with patients' interests, the organization's reputation, and the engagement of their workforce.Four groups benefit directly from quality improvement: patients, providers, insurers, and employers. There is ample opportunity, even in today's predominantly pay-for-volume (that is, evolving toward value-based purchasing) insurance system, for providers to deliver care that is in the best interest of the patient while improving their financial performance.

Original languageEnglish (US)
Pages (from-to)44-52
Number of pages9
JournalJournal of patient safety
Volume9
Issue number1
DOIs
StatePublished - Mar 2013

Keywords

  • business case
  • quality
  • systems engineering
  • value

ASJC Scopus subject areas

  • Leadership and Management
  • Public Health, Environmental and Occupational Health

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