Abstract
The business case for health-care quality improvement is presented. We contend that investment in process improvement is aligned with patients' interests, the organization's reputation, and the engagement of their workforce.Four groups benefit directly from quality improvement: patients, providers, insurers, and employers. There is ample opportunity, even in today's predominantly pay-for-volume (that is, evolving toward value-based purchasing) insurance system, for providers to deliver care that is in the best interest of the patient while improving their financial performance.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 44-52 |
| Number of pages | 9 |
| Journal | Journal of patient safety |
| Volume | 9 |
| Issue number | 1 |
| DOIs | |
| State | Published - Mar 2013 |
Keywords
- business case
- quality
- systems engineering
- value
ASJC Scopus subject areas
- Leadership and Management
- Public Health, Environmental and Occupational Health