Performance of the provider satisfaction inventory to measure provider satisfaction with diabetes care

Victor Manuel Montori, Deborah A. Tweedy, Debra A. Vogelsang, Patricia G. Schryver, James M Naessens, Steven A. Smith

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Objective: To develop and validate an inventory to measure provider satisfaction with diabetes management. Methods: Using the Mayo Clinic Model of Care, a review of the literature, and expert input, we developed a 4-category (chronic disease management, collaborative team practice, outcomes, and supportive environment), 29-item, 7-point-per-item Provider Satisfaction Inventory (PSI). For evaluation of the PSI, we mailed the survey to 192 primary-care and specialized providers from 8 practice sites (of whom 60 primary-care providers were participating in either usual or planned diabetes care). The Cronbach α score was used to assess the instrument's internal reliability. Participating providers indicated satisfaction or dissatisfaction with management of chronic disease by responding to 29 statements. Results: The response rate was 58%. In each category, the Cronbach α score ranged from 0.71 to 0.90. Providers expressed satisfaction with patient-physician relationships, with the contributions of the nurse educator to the team, and with physician leadership. Providers were dissatisfied with their ability to spend adequate time with the patient (3.6 ± 1.4), their ability to give patients with diabetes necessary personal attention (4.1 ± 1.2), the efficient passing of communication (4.3 ± 1.2), and the opportunities for input to change practice (4.3 ± 1.6). No statistically significant difference (P = 0.12) was found in mean total scores between planned care (5.0 ± 0.5) and usual care (4.7 ± 0.6) providers. Moreover, no significant differences were noted across practice sites. Conclusion: The PSI is a reliable and preliminarily valid instrument for measuring provider satisfaction with diabetes care. Use in research and quality improvement activities awaits further validation.

Original languageEnglish (US)
Pages (from-to)191-198
Number of pages8
JournalEndocrine Practice
Volume8
Issue number3
StatePublished - 2002

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Equipment and Supplies
Aptitude
Primary Health Care
Chronic Disease
Physician-Patient Relations
Disease Management
Quality Improvement
Nurses
Communication
Physicians
Research

ASJC Scopus subject areas

  • Endocrinology

Cite this

Performance of the provider satisfaction inventory to measure provider satisfaction with diabetes care. / Montori, Victor Manuel; Tweedy, Deborah A.; Vogelsang, Debra A.; Schryver, Patricia G.; Naessens, James M; Smith, Steven A.

In: Endocrine Practice, Vol. 8, No. 3, 2002, p. 191-198.

Research output: Contribution to journalArticle

Montori, Victor Manuel ; Tweedy, Deborah A. ; Vogelsang, Debra A. ; Schryver, Patricia G. ; Naessens, James M ; Smith, Steven A. / Performance of the provider satisfaction inventory to measure provider satisfaction with diabetes care. In: Endocrine Practice. 2002 ; Vol. 8, No. 3. pp. 191-198.
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