Patient-generated secure messages and evisits on a patient portal: Are patients at risk?

Frederick North, Sarah J. Crane, Robert J. Stroebel, Stephen S. Cha, Eric Edell, Sidna M. Tulledge-Scheitel

Research output: Contribution to journalArticle

31 Citations (Scopus)

Abstract

Background: Patient portals are becoming increasingly common, but the safety of patient messages and eVisits has not been well studied. Unlike patient-to-nurse telephonic communication, patient messages and eVisits involve an asynchronous process that could be hazardous if patients were using it for time-sensitive symptoms such as chest pain or dyspnea. Methods: We retrospectively analyzed 7322 messages (6430 secure messages and 892 eVisits). To assess the overall risk associated with the messages, we looked for deaths within 30 days of the message and hospitalizations and emergency department (ED) visits within 7 days following the message. We also examined message content for symptoms of chest pain, breathing concerns, and other symptoms associated with high risk. Results: Two deaths occurred within 30 days of a patient-generated message, but were not related to the message. There were six hospitalizations related to a previous secure message (0.09% of secure messages), and two hospitalizations related to a previous eVisit (0.22% of eVisits). High-risk symptoms were present in 3.5% of messages but a subject line search to identify these high-risk messages had a sensitivity of only 15% and a positive predictive value of 29%. Conclusions: Patients use portal messages 3.5% of the time for potentially high-risk symptoms of chest pain, breathing concerns, abdominal pain, palpitations, lightheadedness, and vomiting. Death, hospitalization, or an ED visit was an infrequent outcome following a secure message or eVisit. Screening the message subject line for high-risk symptoms was not successful in identifying high-risk message content.

Original languageEnglish (US)
Pages (from-to)1143-1149
Number of pages7
JournalJournal of the American Medical Informatics Association
Volume20
Issue number6
DOIs
StatePublished - 2013

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Hospitalization
Chest Pain
Hospital Emergency Service
Respiration
Dizziness
Patient Safety
Patient Portals
Dyspnea
Abdominal Pain
Vomiting
Nurses
Communication

ASJC Scopus subject areas

  • Health Informatics

Cite this

Patient-generated secure messages and evisits on a patient portal : Are patients at risk? / North, Frederick; Crane, Sarah J.; Stroebel, Robert J.; Cha, Stephen S.; Edell, Eric; Tulledge-Scheitel, Sidna M.

In: Journal of the American Medical Informatics Association, Vol. 20, No. 6, 2013, p. 1143-1149.

Research output: Contribution to journalArticle

North, Frederick ; Crane, Sarah J. ; Stroebel, Robert J. ; Cha, Stephen S. ; Edell, Eric ; Tulledge-Scheitel, Sidna M. / Patient-generated secure messages and evisits on a patient portal : Are patients at risk?. In: Journal of the American Medical Informatics Association. 2013 ; Vol. 20, No. 6. pp. 1143-1149.
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