Creating a Patient-Centered Health Care Delivery System: A Systematic Review of Health Care Quality From the Patient Perspective

Khaled Mohammed, Margaret B. Nolan, Tamim Rajjo, Nilay D Shah, Larry J. Prokop, Prathibha Varkey, Mohammad H Murad

Research output: Contribution to journalArticle

39 Citations (Scopus)

Abstract

Patient experience is one of key domains of value-based purchasing that can serve as a measure of quality and be used to improve the delivery of health services. The aims of this study are to explore patient perceptions of quality of health care and to understand how perceptions may differ by settings and condition. A systematic review of multiple databases was conducted for studies targeting patient perceptions of quality of care. Two reviewers screened and extracted data independently. Data synthesis was performed following a meta-narrative approach. A total of 36 studies were included that identified 10 quality dimensions perceived by patients: communication, access, shared decision making, provider knowledge and skills, physical environment, patient education, electronic medical record, pain control, discharge process, and preventive services. These dimensions can be used in planning and evaluating health care delivery. Future research should evaluate the effect of interventions targeting patient experience on patient outcomes.

Original languageEnglish (US)
Pages (from-to)12-21
Number of pages10
JournalAmerican Journal of Medical Quality
Volume31
Issue number1
DOIs
StatePublished - Jan 1 2016

Fingerprint

Patient-Centered Care
Quality of Health Care
Delivery of Health Care
Value-Based Purchasing
Electronic Health Records
Patient Education
Health Services
Decision Making
Communication
Databases
Pain

Keywords

  • health care delivery
  • meta-narrative review
  • patient perceptions
  • quality of health care
  • systematic review

ASJC Scopus subject areas

  • Health Policy

Cite this

Creating a Patient-Centered Health Care Delivery System : A Systematic Review of Health Care Quality From the Patient Perspective. / Mohammed, Khaled; Nolan, Margaret B.; Rajjo, Tamim; Shah, Nilay D; Prokop, Larry J.; Varkey, Prathibha; Murad, Mohammad H.

In: American Journal of Medical Quality, Vol. 31, No. 1, 01.01.2016, p. 12-21.

Research output: Contribution to journalArticle

Mohammed, Khaled ; Nolan, Margaret B. ; Rajjo, Tamim ; Shah, Nilay D ; Prokop, Larry J. ; Varkey, Prathibha ; Murad, Mohammad H. / Creating a Patient-Centered Health Care Delivery System : A Systematic Review of Health Care Quality From the Patient Perspective. In: American Journal of Medical Quality. 2016 ; Vol. 31, No. 1. pp. 12-21.
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