A parent-driven, computer-based vaccine information system: Addressing variability in information needs for the varicella vaccine

OBJECTIVE: To determine the variability of parental interest in the depth of detail provided regarding vaccine information. PARTICIPANTS AND METHODS: We performed a cross-sectional, observational study in a primary care pediatric practice from September 1 to September 30, 1995. We provided each participant an opportunity to use a self-directed, computer-based information system using the varicella vaccine as a prototype. The system covered 7 topics regarding the vaccine and offered 5 stages of information, ranging from general, indisputable information at stage 1 to less common, potentially unresolved details at stage 5. Parents viewed stage 1 information for each topic. Parents would then choose to either view more stages or view the next topic. RESULTS: Of 130 parents visiting the pediatric practice, 112 (86%) agreed to participate. We found substantial variability in the amount of information sought. Some parents stopped with stage 1 information (15%-45%, depending on the topic), whereas others indicated they would seek more information beyond the fifth stage (2%-14%). Overall, parents reported high satisfaction with the system. CONCLUSION: Quantifiable variability exists in parents' requirements for vaccine information, and our information system addresses this issue.