Discrete-event simulation (DES) is an effective tool to for analyzing and improving healthcare processes. In this chapter we discuss the use of simulation to improve patient flow at an outpatient procedure center (OPC) at Mayo Clinic. The OPC addressed is the Pain Clinic, which was faced with high patient volumes in a new, untested facility. Simulation was particularly useful due to the uncertain patient procedure and recovery times. We discuss the simulation process and show how it helped reduce patient waiting time while ensuring the clinic could meet its target patient volumes.
|Original language||English (US)|
|Title of host publication||Management Engineering for Effective Healthcare Delivery|
|Subtitle of host publication||Principles and Applications|
|Number of pages||13|
|State||Published - 2011|
ASJC Scopus subject areas
- Health Professions(all)