Successful implementation of a telemedicine-based counseling program for high-risk patients with breast cancer

Sandhya Pruthi, Kevin J. Stange, Gerald D. Malagrino, Kashmira S. Chawla, Nicholas F La Russo, Judith S Kaur

Research output: Contribution to journalArticle

17 Citations (Scopus)

Abstract

An interactive audio and video telemedicine feasibility program was established to provide counseling on breast cancer risk-reducing strategies for underserved, high-risk Alaskan native women through a collaboration among the Alaska Native Medical Center, the Mayo Clinic Breast Clinic, Mayo's Center for Innovation, and the Alaska Federal Health Care Access Network. The telemedicine model included a navigator to facilitate patient encounters (referrals, electronic records, and scheduling) and a subscription billing contract. Between January 1 and December 31, 2011, 60 consultations were provided to the Alaska Native Medical Center. A survey of a sample of 15 women demonstrated overall patient satisfaction of 98% pertaining to the experience, technology, and medical consultation. The referring physician satisfaction, from 11 visit surveys and 8 referring physicians, revealed 99% satisfaction with the service. In this telemedicine pilot study, we demonstrated the feasibility of a telemedicine program to provide integrated specialty care that resulted in a positive effect on patient satisfaction. This program has a sustainable business model, thus creating a new modality for health care delivery.

Original languageEnglish (US)
Pages (from-to)68-73
Number of pages6
JournalMayo Clinic Proceedings
Volume88
Issue number1
DOIs
StatePublished - 2013

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Telemedicine
Counseling
Breast Neoplasms
Referral and Consultation
Patient Satisfaction
Delivery of Health Care
Physicians
Contracts
Population Groups
Breast
Technology
Surveys and Questionnaires
Alaska Natives

ASJC Scopus subject areas

  • Medicine(all)

Cite this

Successful implementation of a telemedicine-based counseling program for high-risk patients with breast cancer. / Pruthi, Sandhya; Stange, Kevin J.; Malagrino, Gerald D.; Chawla, Kashmira S.; La Russo, Nicholas F; Kaur, Judith S.

In: Mayo Clinic Proceedings, Vol. 88, No. 1, 2013, p. 68-73.

Research output: Contribution to journalArticle

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