Strategic performance management: Development of a performance measurement system at the mayo clinic

Jonathan W. Curtright, Steven C. Stolp-Smith, Eric S. Edell

Research output: Contribution to journalArticle

77 Scopus citations

Abstract

Managing and measuring performance become exceedingly complex as healthcare institutions evolve into integrated health systems comprised of hospitals, outpatient clinics and surgery centers, nursing homes, and home health services. Leaders of integrated health systems need to develop a methodology and system that align organizational strategies with performance measurement and management. To meet this end, multiple healthcare organizations embrace the performance-indicators reporting system known as a 'balanced scorecard' or a 'dashboard report.' This discrete set of macrolevel indicators gives senior management a fast but comprehensive glimpse of the organization's performance in meeting its quality, operational, and financial goals. The leadership of outpatient operations for Mayo Clinic in Rochester, Minnesota built on this concept by creating a performance management and measurement system that monitors and reports how well the organization achieves its performance goals. Internal stakeholders identified metrics to measure performance in each key category. Through these metrics, the organization links Mayo Clinic's vision, primary value, core principles, and day-to-day operations by monitoring key performance indicators on a weekly, monthly, or quarterly basis.

Original languageEnglish (US)
Pages (from-to)58-68
Number of pages11
JournalJournal of Healthcare Management
Volume45
Issue number1
DOIs
StatePublished - Jan 1 2000

ASJC Scopus subject areas

  • Leadership and Management
  • Health Policy
  • Strategy and Management

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