Standardized sign-out improves completeness and perceived accuracy of inpatient neurology handoffs

Brian D. Moseley, Jonathan H. Smith, Gloria E. Diaz-Medina, M. Mateo Paz Soldan, Meredith Wicklund, Radhika Dhamija, Haatem Reda, Michael F. Presti, Jeffrey W. Britton

Research output: Contribution to journalArticlepeer-review

11 Scopus citations

Abstract

Objectives: As residency programs adjust to new duty hour restrictions, the use of cross-coverage systems requiring handoffs will rise. Handoffs are vulnerable to communication failures when unstructured. Accordingly, we implemented a standardized sign-out process on our inpatient neurology services and assessed its effect on completeness and perceived accuracy of handoffs. Methods: Residents spent the first half of their rotations utilizing unstructured sign-out. They transitioned to a structured sign-out system (using the situation-background-assessmentrecommendation format) during the second half of their rotations. We analyzed survey responses before and after implementation to evaluate for an effect. Results: Residents utilizing structured sign-out were significantly more likely to share test results with patients/families prior to shift changes (p = 0.037), update our electronic service list (p = 0.045), and feel all important data were being transmitted (p = 0.041). Overall satisfaction (scale 1-10) increased from 6.2 ± 1.6 to 7.4 ± 1.3 (p = 0.002). Conclusions: Our findings demonstrate that standardized sign-out improves the completeness and perceived accuracy of handoffs. Such improvement has the potential to improve patient safety and quality of care.

Original languageEnglish (US)
Pages (from-to)1060-1064
Number of pages5
JournalNeurology
Volume79
Issue number10
DOIs
StatePublished - Sep 4 2012

ASJC Scopus subject areas

  • Clinical Neurology

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