Standardized care processes to improve quality and safety of patient care in a large academic practice: The Plummer Project of the Department of Medicine, Mayo Clinic

Douglas L. Wood, Michael D. Brennan, Rajeev Chaudhry, Anthony A. Chihak, Wayne L. Feyereisn, Naomi L. Woychick, Philip T. Hagen, Jonathan W. Curtright, James M Naessens, Barbara R. Spurrier, Nicholas F La Russo

Research output: Contribution to journalArticle

10 Citations (Scopus)

Abstract

There are opportunities to improve quality and safety of care provided to adult patients. The Plummer Project of the Department of Medicine at the Mayo Clinic (Rochester, MN, USA) is an initiative to redesign outpatient practice. We used multidisciplinary teams to standardize the tasks essential to improve patient care. With the initiative to standardize the rooming process, patient care and safety improved with greater accuracy of the medication list. The standardization also improved physician efficiency because trained clinical assistants helped address the needs of the patient. Physicians were satisfied by the new process and the technology enhancements. Clinical assistants were also highly satisfied by the training process. The quality and safety of patient care can be significantly improved by practice redesign. This practice redesign was satisfying for all, especially the patients, physicians and support team in our practice.

Original languageEnglish (US)
Pages (from-to)276-280
Number of pages5
JournalHealth Services Management Research
Volume21
Issue number4
DOIs
StatePublished - 2008

Fingerprint

Patient Care
Medicine
Physicians
Safety
Biomedical Enhancement
Quality of Health Care
Patient Safety
Outpatients

ASJC Scopus subject areas

  • Health Policy

Cite this

Standardized care processes to improve quality and safety of patient care in a large academic practice : The Plummer Project of the Department of Medicine, Mayo Clinic. / Wood, Douglas L.; Brennan, Michael D.; Chaudhry, Rajeev; Chihak, Anthony A.; Feyereisn, Wayne L.; Woychick, Naomi L.; Hagen, Philip T.; Curtright, Jonathan W.; Naessens, James M; Spurrier, Barbara R.; La Russo, Nicholas F.

In: Health Services Management Research, Vol. 21, No. 4, 2008, p. 276-280.

Research output: Contribution to journalArticle

Wood, Douglas L. ; Brennan, Michael D. ; Chaudhry, Rajeev ; Chihak, Anthony A. ; Feyereisn, Wayne L. ; Woychick, Naomi L. ; Hagen, Philip T. ; Curtright, Jonathan W. ; Naessens, James M ; Spurrier, Barbara R. ; La Russo, Nicholas F. / Standardized care processes to improve quality and safety of patient care in a large academic practice : The Plummer Project of the Department of Medicine, Mayo Clinic. In: Health Services Management Research. 2008 ; Vol. 21, No. 4. pp. 276-280.
@article{994b3beffd534bf99e85442d7a9e3f77,
title = "Standardized care processes to improve quality and safety of patient care in a large academic practice: The Plummer Project of the Department of Medicine, Mayo Clinic",
abstract = "There are opportunities to improve quality and safety of care provided to adult patients. The Plummer Project of the Department of Medicine at the Mayo Clinic (Rochester, MN, USA) is an initiative to redesign outpatient practice. We used multidisciplinary teams to standardize the tasks essential to improve patient care. With the initiative to standardize the rooming process, patient care and safety improved with greater accuracy of the medication list. The standardization also improved physician efficiency because trained clinical assistants helped address the needs of the patient. Physicians were satisfied by the new process and the technology enhancements. Clinical assistants were also highly satisfied by the training process. The quality and safety of patient care can be significantly improved by practice redesign. This practice redesign was satisfying for all, especially the patients, physicians and support team in our practice.",
author = "Wood, {Douglas L.} and Brennan, {Michael D.} and Rajeev Chaudhry and Chihak, {Anthony A.} and Feyereisn, {Wayne L.} and Woychick, {Naomi L.} and Hagen, {Philip T.} and Curtright, {Jonathan W.} and Naessens, {James M} and Spurrier, {Barbara R.} and {La Russo}, {Nicholas F}",
year = "2008",
doi = "10.1258/hsmr.2008.008009",
language = "English (US)",
volume = "21",
pages = "276--280",
journal = "Health Services Management Research",
issn = "0951-4848",
publisher = "SAGE Publications Ltd",
number = "4",

}

TY - JOUR

T1 - Standardized care processes to improve quality and safety of patient care in a large academic practice

T2 - The Plummer Project of the Department of Medicine, Mayo Clinic

AU - Wood, Douglas L.

AU - Brennan, Michael D.

AU - Chaudhry, Rajeev

AU - Chihak, Anthony A.

AU - Feyereisn, Wayne L.

AU - Woychick, Naomi L.

AU - Hagen, Philip T.

AU - Curtright, Jonathan W.

AU - Naessens, James M

AU - Spurrier, Barbara R.

AU - La Russo, Nicholas F

PY - 2008

Y1 - 2008

N2 - There are opportunities to improve quality and safety of care provided to adult patients. The Plummer Project of the Department of Medicine at the Mayo Clinic (Rochester, MN, USA) is an initiative to redesign outpatient practice. We used multidisciplinary teams to standardize the tasks essential to improve patient care. With the initiative to standardize the rooming process, patient care and safety improved with greater accuracy of the medication list. The standardization also improved physician efficiency because trained clinical assistants helped address the needs of the patient. Physicians were satisfied by the new process and the technology enhancements. Clinical assistants were also highly satisfied by the training process. The quality and safety of patient care can be significantly improved by practice redesign. This practice redesign was satisfying for all, especially the patients, physicians and support team in our practice.

AB - There are opportunities to improve quality and safety of care provided to adult patients. The Plummer Project of the Department of Medicine at the Mayo Clinic (Rochester, MN, USA) is an initiative to redesign outpatient practice. We used multidisciplinary teams to standardize the tasks essential to improve patient care. With the initiative to standardize the rooming process, patient care and safety improved with greater accuracy of the medication list. The standardization also improved physician efficiency because trained clinical assistants helped address the needs of the patient. Physicians were satisfied by the new process and the technology enhancements. Clinical assistants were also highly satisfied by the training process. The quality and safety of patient care can be significantly improved by practice redesign. This practice redesign was satisfying for all, especially the patients, physicians and support team in our practice.

UR - http://www.scopus.com/inward/record.url?scp=58849113191&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=58849113191&partnerID=8YFLogxK

U2 - 10.1258/hsmr.2008.008009

DO - 10.1258/hsmr.2008.008009

M3 - Article

C2 - 18957404

AN - SCOPUS:58849113191

VL - 21

SP - 276

EP - 280

JO - Health Services Management Research

JF - Health Services Management Research

SN - 0951-4848

IS - 4

ER -