TY - JOUR
T1 - Standardized care processes to improve quality and safety of patient care in a large academic practice
T2 - The Plummer Project of the Department of Medicine, Mayo Clinic
AU - Wood, Douglas L.
AU - Brennan, Michael D.
AU - Chaudhry, Rajeev
AU - Chihak, Anthony A.
AU - Feyereisn, Wayne L.
AU - Woychick, Naomi L.
AU - Hagen, Philip T.
AU - Curtright, Jonathan W.
AU - Naessens, James M.
AU - Spurrier, Barbara R.
AU - LaRusso, Nicholas F.
N1 - Funding Information:
We acknowledge Mary Pat Anderson and Kristen King for secretarial support. Editing, proofreading and reference verification were provided by the Section of Scientific Publications, Mayo Clinic. This quality improvement initiative was supported by a small grant from Mayo Foundation for Medical Education and Research.
Copyright:
Copyright 2010 Elsevier B.V., All rights reserved.
PY - 2008
Y1 - 2008
N2 - There are opportunities to improve quality and safety of care provided to adult patients. The Plummer Project of the Department of Medicine at the Mayo Clinic (Rochester, MN, USA) is an initiative to redesign outpatient practice. We used multidisciplinary teams to standardize the tasks essential to improve patient care. With the initiative to standardize the rooming process, patient care and safety improved with greater accuracy of the medication list. The standardization also improved physician efficiency because trained clinical assistants helped address the needs of the patient. Physicians were satisfied by the new process and the technology enhancements. Clinical assistants were also highly satisfied by the training process. The quality and safety of patient care can be significantly improved by practice redesign. This practice redesign was satisfying for all, especially the patients, physicians and support team in our practice.
AB - There are opportunities to improve quality and safety of care provided to adult patients. The Plummer Project of the Department of Medicine at the Mayo Clinic (Rochester, MN, USA) is an initiative to redesign outpatient practice. We used multidisciplinary teams to standardize the tasks essential to improve patient care. With the initiative to standardize the rooming process, patient care and safety improved with greater accuracy of the medication list. The standardization also improved physician efficiency because trained clinical assistants helped address the needs of the patient. Physicians were satisfied by the new process and the technology enhancements. Clinical assistants were also highly satisfied by the training process. The quality and safety of patient care can be significantly improved by practice redesign. This practice redesign was satisfying for all, especially the patients, physicians and support team in our practice.
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U2 - 10.1258/hsmr.2008.008009
DO - 10.1258/hsmr.2008.008009
M3 - Short survey
C2 - 18957404
AN - SCOPUS:58849113191
SN - 0951-4848
VL - 21
SP - 276
EP - 280
JO - Health Services Management Research
JF - Health Services Management Research
IS - 4
ER -