TY - JOUR
T1 - Physician-organization collaboration reduces physician burnout and promotes engagement
T2 - The mayo clinic experience
AU - Swensen, Stephen
AU - Kabcenell, Andrea
AU - Shanafelt, Tait
N1 - Publisher Copyright:
© 2016 Lippincott Williams and Wilkins. All rights reserved.
PY - 2016
Y1 - 2016
N2 - The process of creating healthy organization-physician relationships is critical to organizational success. Partnerships in process improvement can nurture these relationships and mitigate burnout by meeting physicians' psychological needs. To flourish, physicians need some degree of choice (control over their lives), camaraderie (social connectedness), and an opportunity for excellence (being part of something meaningful). Organizations can provide these opportunities by establishing constructive organization-physician relationships and developing physician leaders. We present a case study from the Mayo Clinic that supports the foundational principles of a physician-engagement model. We developed the Listen-Act-Develop model as an integrated strategy to reduce burnout and engage physicians in the mission of the organization. The intent of the model is to maximize physician wellness by fostering engagement and mitigating the drivers of burnout. This model provides a path to increase physician satisfaction and meaning in work and to improve organizational effectiveness.
AB - The process of creating healthy organization-physician relationships is critical to organizational success. Partnerships in process improvement can nurture these relationships and mitigate burnout by meeting physicians' psychological needs. To flourish, physicians need some degree of choice (control over their lives), camaraderie (social connectedness), and an opportunity for excellence (being part of something meaningful). Organizations can provide these opportunities by establishing constructive organization-physician relationships and developing physician leaders. We present a case study from the Mayo Clinic that supports the foundational principles of a physician-engagement model. We developed the Listen-Act-Develop model as an integrated strategy to reduce burnout and engage physicians in the mission of the organization. The intent of the model is to maximize physician wellness by fostering engagement and mitigating the drivers of burnout. This model provides a path to increase physician satisfaction and meaning in work and to improve organizational effectiveness.
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U2 - 10.1097/00115514-201603000-00008
DO - 10.1097/00115514-201603000-00008
M3 - Article
C2 - 27111930
AN - SCOPUS:84982958174
SN - 1096-9012
VL - 61
SP - 105
EP - 127
JO - Journal of Healthcare Management
JF - Journal of Healthcare Management
IS - 2
ER -