Pharmacy operations reengineering

Nursing units in a hospital place orders with the pharmacy for drugs and other supplies to be used at the point-ofcare. While processing these orders, pharmacists and technicians encounter interruptions such as answering telephones and fielding questions from previous orders. These distractions tend to cause errors and rework, thus bringing down the efficiency and effectiveness of operations. This motivated the research team to study pharmacy operations as a whole. This project is in its initial stages and proposes to use simulation to determine capacity allocation and reengineering the processes. This will enable the pharmacy to better utilize the capacity available.