Perceptions of video-based appointments from the patient's home: a patient survey

Matthew R. Gardner, Sarah M. Jenkins, Daniel A. O'Neil, Douglas L. Wood, Barbara R. Spurrier, Sandhya Pruthi

Research output: Contribution to journalArticle

17 Citations (Scopus)

Abstract

BACKGROUND: We examined patient interest in a telehealth model in which the patient supplies the hardware and Internet connectivity to meet with a healthcare provider from his or her home via video call (video appointment). We hoped to understand prospectively the desirability, feasibility, and viability from the patient perspective.

MATERIALS AND METHODS: A phone survey was conducted of a random sample of patients who had been seen in the outpatient setting at a single institution. The sample was stratified by proximity to the local institution with oversampling for patients living outside a 120-mile radius.

RESULTS: Out of 500 total patients, 301 patients responded, and 263 met the inclusion criteria. Of those 263 respondents, 38% indicated "very likely" to accept an invitation to see their provider via video, 28.1% "somewhat likely," and 33.8% "not at all likely." Of respondents, 75% have broadband, although only 36% reported having a Web camera. The primary factors affecting willingness to participate in a video appointment include comfort in setting up a video call, age, and distance participants would have traveled for an in-clinic appointment.

CONCLUSIONS: Patient survey data indicate that most patients are likely to be accepting of telehealth care to the home using video call and that most have the required technology. Nevertheless, there are still significant hurdles to effectively implement this adaptation of telehealth care as part of mainstream practice.

Original languageEnglish (US)
Pages (from-to)281-285
Number of pages5
JournalTelemedicine journal and e-health : the official journal of the American Telemedicine Association
Volume21
Issue number4
DOIs
StatePublished - Apr 1 2015

Fingerprint

Appointments and Schedules
Telemedicine
Surveys and Questionnaires
Home Care Services
Health Personnel
Internet
Outpatients
Technology

Keywords

  • appointment
  • feasibility
  • patient survey
  • prospective
  • telemedicine
  • video
  • video appointment
  • video call
  • videoconference

ASJC Scopus subject areas

  • Medicine(all)
  • Health Informatics
  • Health Information Management

Cite this

Perceptions of video-based appointments from the patient's home : a patient survey. / Gardner, Matthew R.; Jenkins, Sarah M.; O'Neil, Daniel A.; Wood, Douglas L.; Spurrier, Barbara R.; Pruthi, Sandhya.

In: Telemedicine journal and e-health : the official journal of the American Telemedicine Association, Vol. 21, No. 4, 01.04.2015, p. 281-285.

Research output: Contribution to journalArticle

Gardner, Matthew R. ; Jenkins, Sarah M. ; O'Neil, Daniel A. ; Wood, Douglas L. ; Spurrier, Barbara R. ; Pruthi, Sandhya. / Perceptions of video-based appointments from the patient's home : a patient survey. In: Telemedicine journal and e-health : the official journal of the American Telemedicine Association. 2015 ; Vol. 21, No. 4. pp. 281-285.
@article{b03bc0dc891f4c528f4358af8ba64848,
title = "Perceptions of video-based appointments from the patient's home: a patient survey",
abstract = "BACKGROUND: We examined patient interest in a telehealth model in which the patient supplies the hardware and Internet connectivity to meet with a healthcare provider from his or her home via video call (video appointment). We hoped to understand prospectively the desirability, feasibility, and viability from the patient perspective.MATERIALS AND METHODS: A phone survey was conducted of a random sample of patients who had been seen in the outpatient setting at a single institution. The sample was stratified by proximity to the local institution with oversampling for patients living outside a 120-mile radius.RESULTS: Out of 500 total patients, 301 patients responded, and 263 met the inclusion criteria. Of those 263 respondents, 38{\%} indicated {"}very likely{"} to accept an invitation to see their provider via video, 28.1{\%} {"}somewhat likely,{"} and 33.8{\%} {"}not at all likely.{"} Of respondents, 75{\%} have broadband, although only 36{\%} reported having a Web camera. The primary factors affecting willingness to participate in a video appointment include comfort in setting up a video call, age, and distance participants would have traveled for an in-clinic appointment.CONCLUSIONS: Patient survey data indicate that most patients are likely to be accepting of telehealth care to the home using video call and that most have the required technology. Nevertheless, there are still significant hurdles to effectively implement this adaptation of telehealth care as part of mainstream practice.",
keywords = "appointment, feasibility, patient survey, prospective, telemedicine, video, video appointment, video call, videoconference",
author = "Gardner, {Matthew R.} and Jenkins, {Sarah M.} and O'Neil, {Daniel A.} and Wood, {Douglas L.} and Spurrier, {Barbara R.} and Sandhya Pruthi",
year = "2015",
month = "4",
day = "1",
doi = "10.1089/tmj.2014.0037",
language = "English (US)",
volume = "21",
pages = "281--285",
journal = "Telemedicine Journal and e-Health",
issn = "1530-5627",
publisher = "Mary Ann Liebert Inc.",
number = "4",

}

TY - JOUR

T1 - Perceptions of video-based appointments from the patient's home

T2 - a patient survey

AU - Gardner, Matthew R.

AU - Jenkins, Sarah M.

AU - O'Neil, Daniel A.

AU - Wood, Douglas L.

AU - Spurrier, Barbara R.

AU - Pruthi, Sandhya

PY - 2015/4/1

Y1 - 2015/4/1

N2 - BACKGROUND: We examined patient interest in a telehealth model in which the patient supplies the hardware and Internet connectivity to meet with a healthcare provider from his or her home via video call (video appointment). We hoped to understand prospectively the desirability, feasibility, and viability from the patient perspective.MATERIALS AND METHODS: A phone survey was conducted of a random sample of patients who had been seen in the outpatient setting at a single institution. The sample was stratified by proximity to the local institution with oversampling for patients living outside a 120-mile radius.RESULTS: Out of 500 total patients, 301 patients responded, and 263 met the inclusion criteria. Of those 263 respondents, 38% indicated "very likely" to accept an invitation to see their provider via video, 28.1% "somewhat likely," and 33.8% "not at all likely." Of respondents, 75% have broadband, although only 36% reported having a Web camera. The primary factors affecting willingness to participate in a video appointment include comfort in setting up a video call, age, and distance participants would have traveled for an in-clinic appointment.CONCLUSIONS: Patient survey data indicate that most patients are likely to be accepting of telehealth care to the home using video call and that most have the required technology. Nevertheless, there are still significant hurdles to effectively implement this adaptation of telehealth care as part of mainstream practice.

AB - BACKGROUND: We examined patient interest in a telehealth model in which the patient supplies the hardware and Internet connectivity to meet with a healthcare provider from his or her home via video call (video appointment). We hoped to understand prospectively the desirability, feasibility, and viability from the patient perspective.MATERIALS AND METHODS: A phone survey was conducted of a random sample of patients who had been seen in the outpatient setting at a single institution. The sample was stratified by proximity to the local institution with oversampling for patients living outside a 120-mile radius.RESULTS: Out of 500 total patients, 301 patients responded, and 263 met the inclusion criteria. Of those 263 respondents, 38% indicated "very likely" to accept an invitation to see their provider via video, 28.1% "somewhat likely," and 33.8% "not at all likely." Of respondents, 75% have broadband, although only 36% reported having a Web camera. The primary factors affecting willingness to participate in a video appointment include comfort in setting up a video call, age, and distance participants would have traveled for an in-clinic appointment.CONCLUSIONS: Patient survey data indicate that most patients are likely to be accepting of telehealth care to the home using video call and that most have the required technology. Nevertheless, there are still significant hurdles to effectively implement this adaptation of telehealth care as part of mainstream practice.

KW - appointment

KW - feasibility

KW - patient survey

KW - prospective

KW - telemedicine

KW - video

KW - video appointment

KW - video call

KW - videoconference

UR - http://www.scopus.com/inward/record.url?scp=85016500594&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85016500594&partnerID=8YFLogxK

U2 - 10.1089/tmj.2014.0037

DO - 10.1089/tmj.2014.0037

M3 - Article

C2 - 25166260

AN - SCOPUS:84926511949

VL - 21

SP - 281

EP - 285

JO - Telemedicine Journal and e-Health

JF - Telemedicine Journal and e-Health

SN - 1530-5627

IS - 4

ER -