Abstract
Patient satisfaction (PS) surveying has become a commonly used measure of physician performance, but little is known about the impact on pediatricians. To investigate our hypothesis that PS surveys negatively impact pediatricians, we conducted a survey at an academic children’s medical center. Of 155 eligible physicians, 115 responded (response rate 74%). Two-thirds (68%) did not find the PS score report useful and 88% did not feel that PS scores accurately reflect the physician’s clinical ability. A third reported ordering tests, medications, or consultations due to pressure for higher PS scores. In addition, one-third agreed that PS surveys contribute to burnout and make it difficult to practice meaningful medicine. Overall, PS score reporting has a negative impact on pediatricians, especially those who are female, BIPOC (Black, Indigenous, and People of color), subspecialists, younger, and attended non-US medical schools. Further investigation into improved methods for providing feedback to pediatric physicians is warranted.
Original language | English (US) |
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Pages (from-to) | 769-780 |
Number of pages | 12 |
Journal | Clinical Pediatrics |
Volume | 62 |
Issue number | 7 |
DOIs | |
State | Published - Jul 2023 |
Keywords
- burnout
- experience
- patient satisfaction
- practice
- well-being
ASJC Scopus subject areas
- Pediatrics, Perinatology, and Child Health