Modeling patient service centers with simulation and system dynamics

Thomas R. Rohleder, Diane P. Bischak, Leland B. Baskin

Research output: Contribution to journalArticle

56 Citations (Scopus)

Abstract

We report on the use of simulation modeling for redesigning phlebotomy and specimen collection centers (or patient service centers) at a medical diagnostic laboratory. Research was performed in an effort to improve patient service, in particular to reduce average waiting times as well as their variability. Discrete-event simulation modeling provided valuable input into new facility design decisions and showed the efficacy of pooling sources of variation, particularly patient demand and service times. Initial performance of the redesigned facilities was positive; however, dynamic feedback within the system of service centers eventually resulted in unanticipated performance problems. We show how a system dynamics model might have helped predict these implementation problems and suggest some ways to improve results.

Original languageEnglish (US)
Pages (from-to)1-12
Number of pages12
JournalHealth Care Management Science
Volume10
Issue number1
DOIs
StatePublished - Feb 2007
Externally publishedYes

Fingerprint

Facility Design and Construction
Specimen Handling
Phlebotomy
Research
Modeling
Simulation
System dynamics
Simulation modeling
Efficacy
System dynamics model
Facility design
Waiting time
Discrete event simulation
Pooling
Diagnostics

Keywords

  • Case study
  • Facility design
  • Healthcare
  • Simulation
  • System dynamics

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Health Professions(all)

Cite this

Modeling patient service centers with simulation and system dynamics. / Rohleder, Thomas R.; Bischak, Diane P.; Baskin, Leland B.

In: Health Care Management Science, Vol. 10, No. 1, 02.2007, p. 1-12.

Research output: Contribution to journalArticle

Rohleder, Thomas R. ; Bischak, Diane P. ; Baskin, Leland B. / Modeling patient service centers with simulation and system dynamics. In: Health Care Management Science. 2007 ; Vol. 10, No. 1. pp. 1-12.
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