Abstract
Demand and supply management continues to be a challenge for service managers. Despite the importance of this aspect of management and the impact it can have on profits, little is understood about this aspect of service management. Indeed, interviews show that although services use many demand and supply management options, managers do not think of this area as a whole - rather working at individual pieces without necessarily recognizing how these pieces fit together. This article summarizes and categorizes a large number of demand and supply management practices and provides a model of how service managers and researchers may use this information to improve operations. The information presented is based on interviews with service managers, empirical data, and current literature.
| Original language | English (US) |
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| Pages | 1554-1556 |
| Number of pages | 3 |
| State | Published - 1998 |
| Event | Proceedings of the 1997 Annual Meeting of the Decision Sciences Institute. Part 1 (of 3) - San Diego, CA, USA Duration: Nov 22 1997 → Nov 25 1997 |
Other
| Other | Proceedings of the 1997 Annual Meeting of the Decision Sciences Institute. Part 1 (of 3) |
|---|---|
| City | San Diego, CA, USA |
| Period | 11/22/97 → 11/25/97 |
ASJC Scopus subject areas
- Management Information Systems
- Hardware and Architecture