Model for improving demand and supply management in services

Kenneth J. Klassen, Thomas R. Rohleder

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Demand and supply management continues to be a challenge for service managers. Despite the importance of this aspect of management and the impact it can have on profits, little is understood about this aspect of service management. Indeed, interviews show that although services use many demand and supply management options, managers do not think of this area as a whole - rather working at individual pieces without necessarily recognizing how these pieces fit together. This article summarizes and categorizes a large number of demand and supply management practices and provides a model of how service managers and researchers may use this information to improve operations. The information presented is based on interviews with service managers, empirical data, and current literature.

Original languageEnglish (US)
Title of host publicationProceedings - Annual Meeting of the Decision Sciences Institute
Editors Anon
Place of PublicationAtlanta, GA, United States
PublisherDecis Sci Inst
Pages1554-1556
Number of pages3
Volume3
StatePublished - 1998
Externally publishedYes
EventProceedings of the 1997 Annual Meeting of the Decision Sciences Institute. Part 1 (of 3) - San Diego, CA, USA
Duration: Nov 22 1997Nov 25 1997

Other

OtherProceedings of the 1997 Annual Meeting of the Decision Sciences Institute. Part 1 (of 3)
CitySan Diego, CA, USA
Period11/22/9711/25/97

Fingerprint

Managers
Information use
Profitability
Demand and supply
Supply management
Demand management
Profit
Management practices
Empirical data
Service management

ASJC Scopus subject areas

  • Management Information Systems
  • Hardware and Architecture

Cite this

Klassen, K. J., & Rohleder, T. R. (1998). Model for improving demand and supply management in services. In Anon (Ed.), Proceedings - Annual Meeting of the Decision Sciences Institute (Vol. 3, pp. 1554-1556). Atlanta, GA, United States: Decis Sci Inst.

Model for improving demand and supply management in services. / Klassen, Kenneth J.; Rohleder, Thomas R.

Proceedings - Annual Meeting of the Decision Sciences Institute. ed. / Anon. Vol. 3 Atlanta, GA, United States : Decis Sci Inst, 1998. p. 1554-1556.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Klassen, KJ & Rohleder, TR 1998, Model for improving demand and supply management in services. in Anon (ed.), Proceedings - Annual Meeting of the Decision Sciences Institute. vol. 3, Decis Sci Inst, Atlanta, GA, United States, pp. 1554-1556, Proceedings of the 1997 Annual Meeting of the Decision Sciences Institute. Part 1 (of 3), San Diego, CA, USA, 11/22/97.
Klassen KJ, Rohleder TR. Model for improving demand and supply management in services. In Anon, editor, Proceedings - Annual Meeting of the Decision Sciences Institute. Vol. 3. Atlanta, GA, United States: Decis Sci Inst. 1998. p. 1554-1556
Klassen, Kenneth J. ; Rohleder, Thomas R. / Model for improving demand and supply management in services. Proceedings - Annual Meeting of the Decision Sciences Institute. editor / Anon. Vol. 3 Atlanta, GA, United States : Decis Sci Inst, 1998. pp. 1554-1556
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