Model for improving demand and supply management in services

Kenneth J. Klassen, Thomas R. Rohleder

Research output: Contribution to conferencePaper

Abstract

Demand and supply management continues to be a challenge for service managers. Despite the importance of this aspect of management and the impact it can have on profits, little is understood about this aspect of service management. Indeed, interviews show that although services use many demand and supply management options, managers do not think of this area as a whole - rather working at individual pieces without necessarily recognizing how these pieces fit together. This article summarizes and categorizes a large number of demand and supply management practices and provides a model of how service managers and researchers may use this information to improve operations. The information presented is based on interviews with service managers, empirical data, and current literature.

Original languageEnglish (US)
Pages1554-1556
Number of pages3
StatePublished - Jan 1 1998
EventProceedings of the 1997 Annual Meeting of the Decision Sciences Institute. Part 1 (of 3) - San Diego, CA, USA
Duration: Nov 22 1997Nov 25 1997

Other

OtherProceedings of the 1997 Annual Meeting of the Decision Sciences Institute. Part 1 (of 3)
CitySan Diego, CA, USA
Period11/22/9711/25/97

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ASJC Scopus subject areas

  • Management Information Systems
  • Hardware and Architecture

Cite this

Klassen, K. J., & Rohleder, T. R. (1998). Model for improving demand and supply management in services. 1554-1556. Paper presented at Proceedings of the 1997 Annual Meeting of the Decision Sciences Institute. Part 1 (of 3), San Diego, CA, USA, .