Mayo Clinic Arizona's 7-step approach to improve service and delight customers

Denise M. Kennedy, Richard J. Caselli, Leonard L. Berry

Research output: Contribution to journalArticlepeer-review

1 Scopus citations
Original languageEnglish (US)
Pages (from-to)32-39
Number of pages8
JournalQuality Progress
Volume45
Issue number10
StatePublished - Oct 1 2012

ASJC Scopus subject areas

  • Safety, Risk, Reliability and Quality
  • Strategy and Management
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering

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