Mayo Clinic Arizona's 7-step approach to improve service and delight customers

Denise M. Kennedy, Richard John Caselli, Leonard L. Berry

Research output: Contribution to journalArticle

1 Citation (Scopus)
Original languageEnglish (US)
Pages (from-to)32-39
Number of pages8
JournalQuality Progress
Volume45
Issue number10
StatePublished - Oct 2012

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Customer delight
Customer service

ASJC Scopus subject areas

  • Safety, Risk, Reliability and Quality
  • Industrial and Manufacturing Engineering
  • Management Science and Operations Research
  • Strategy and Management

Cite this

Mayo Clinic Arizona's 7-step approach to improve service and delight customers. / Kennedy, Denise M.; Caselli, Richard John; Berry, Leonard L.

In: Quality Progress, Vol. 45, No. 10, 10.2012, p. 32-39.

Research output: Contribution to journalArticle

Kennedy, Denise M. ; Caselli, Richard John ; Berry, Leonard L. / Mayo Clinic Arizona's 7-step approach to improve service and delight customers. In: Quality Progress. 2012 ; Vol. 45, No. 10. pp. 32-39.
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