How the environment influences success: Using data mining and systems thinking in service network reengineering

Alexandra Medina-Borja, Kalyan S Pasupathy

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Service organizations are increasingly undergoing reengineering initiatives. Organizations composed of a network of service points attempt to find the most cost-effective configuration reaching optimal market coverage. Under this paradigm, closing facilities while trying to balance revenue streams and costs can bring unforeseen consequences. Uncovering the potential consequences of these alternative interventions with a systems approach is essential. We advocate that the necessary knowledge to make informed restructuring decisions resides in the data. We use a nonparametric predictive methodology to uncover significant variable relationships to inform restructuring. We discuss an application of system dynamics to explore restructuring decisions at the American Red Cross.

Original languageEnglish (US)
Title of host publication2006 IIE Annual Conference and Exhibition
StatePublished - 2006
Externally publishedYes
Event2006 IIE Annual Conference and Exposition - Orlando, FL, United States
Duration: May 20 2006May 24 2006

Other

Other2006 IIE Annual Conference and Exposition
CountryUnited States
CityOrlando, FL
Period5/20/065/24/06

Fingerprint

Reengineering
Data mining
Costs
Dynamical systems

Keywords

  • CHAID
  • Restructuring
  • Service delivery network
  • Systems dynamics
  • Systems thinking

ASJC Scopus subject areas

  • Industrial and Manufacturing Engineering

Cite this

How the environment influences success : Using data mining and systems thinking in service network reengineering. / Medina-Borja, Alexandra; Pasupathy, Kalyan S.

2006 IIE Annual Conference and Exhibition. 2006.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Medina-Borja, A & Pasupathy, KS 2006, How the environment influences success: Using data mining and systems thinking in service network reengineering. in 2006 IIE Annual Conference and Exhibition. 2006 IIE Annual Conference and Exposition, Orlando, FL, United States, 5/20/06.
@inproceedings{e0b2de79b7f34ec497f846a17a04c7fa,
title = "How the environment influences success: Using data mining and systems thinking in service network reengineering",
abstract = "Service organizations are increasingly undergoing reengineering initiatives. Organizations composed of a network of service points attempt to find the most cost-effective configuration reaching optimal market coverage. Under this paradigm, closing facilities while trying to balance revenue streams and costs can bring unforeseen consequences. Uncovering the potential consequences of these alternative interventions with a systems approach is essential. We advocate that the necessary knowledge to make informed restructuring decisions resides in the data. We use a nonparametric predictive methodology to uncover significant variable relationships to inform restructuring. We discuss an application of system dynamics to explore restructuring decisions at the American Red Cross.",
keywords = "CHAID, Restructuring, Service delivery network, Systems dynamics, Systems thinking",
author = "Alexandra Medina-Borja and Pasupathy, {Kalyan S}",
year = "2006",
language = "English (US)",
booktitle = "2006 IIE Annual Conference and Exhibition",

}

TY - GEN

T1 - How the environment influences success

T2 - Using data mining and systems thinking in service network reengineering

AU - Medina-Borja, Alexandra

AU - Pasupathy, Kalyan S

PY - 2006

Y1 - 2006

N2 - Service organizations are increasingly undergoing reengineering initiatives. Organizations composed of a network of service points attempt to find the most cost-effective configuration reaching optimal market coverage. Under this paradigm, closing facilities while trying to balance revenue streams and costs can bring unforeseen consequences. Uncovering the potential consequences of these alternative interventions with a systems approach is essential. We advocate that the necessary knowledge to make informed restructuring decisions resides in the data. We use a nonparametric predictive methodology to uncover significant variable relationships to inform restructuring. We discuss an application of system dynamics to explore restructuring decisions at the American Red Cross.

AB - Service organizations are increasingly undergoing reengineering initiatives. Organizations composed of a network of service points attempt to find the most cost-effective configuration reaching optimal market coverage. Under this paradigm, closing facilities while trying to balance revenue streams and costs can bring unforeseen consequences. Uncovering the potential consequences of these alternative interventions with a systems approach is essential. We advocate that the necessary knowledge to make informed restructuring decisions resides in the data. We use a nonparametric predictive methodology to uncover significant variable relationships to inform restructuring. We discuss an application of system dynamics to explore restructuring decisions at the American Red Cross.

KW - CHAID

KW - Restructuring

KW - Service delivery network

KW - Systems dynamics

KW - Systems thinking

UR - http://www.scopus.com/inward/record.url?scp=84858462652&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84858462652&partnerID=8YFLogxK

M3 - Conference contribution

AN - SCOPUS:84858462652

BT - 2006 IIE Annual Conference and Exhibition

ER -