Effectiveness of a quality improvement training course: Mayo clinic quality academy

Kari L. Ruud, Jeffrey R. Leland, Juliette T. Liesinger, Matthew G. Johnson, Andrew J. Majka, James M Naessens

Research output: Contribution to journalArticle

5 Citations (Scopus)

Abstract

This study assessed the effectiveness of Quality Academy Teams Training, a team-based process improvement program at Mayo Clinic. The study population consisted of employees who attended the course in 2008 (n = 103). A pretest-posttest design was used to assess learning by participants of the course, and gain score analysis was conducted using paired t test procedures. Electronic surveys were sent to participants 90 days following completion of the course to assess self-reported application of skills and process improvement tools in the work setting. The mean overall score (n = 99) for the posttest was 68%, which was a significant improvement from the pretest mean of 48% (P < .001). Survey results showed that respondents (n = 58) increased their use of 36 specific process improvement tools on the job after attending the training (P < .001). Other health care institutions may benefit from the implementation of quality-related training programs that teach employees to use process improvement tools and methods.

Original languageEnglish (US)
Pages (from-to)130-138
Number of pages9
JournalAmerican Journal of Medical Quality
Volume27
Issue number2
DOIs
StatePublished - Mar 2012

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Quality Improvement
Learning
Delivery of Health Care
Education
Population
Surveys and Questionnaires

Keywords

  • process improvement
  • quality improvement
  • quality training
  • training evaluation

ASJC Scopus subject areas

  • Health Policy

Cite this

Effectiveness of a quality improvement training course : Mayo clinic quality academy. / Ruud, Kari L.; Leland, Jeffrey R.; Liesinger, Juliette T.; Johnson, Matthew G.; Majka, Andrew J.; Naessens, James M.

In: American Journal of Medical Quality, Vol. 27, No. 2, 03.2012, p. 130-138.

Research output: Contribution to journalArticle

Ruud, Kari L. ; Leland, Jeffrey R. ; Liesinger, Juliette T. ; Johnson, Matthew G. ; Majka, Andrew J. ; Naessens, James M. / Effectiveness of a quality improvement training course : Mayo clinic quality academy. In: American Journal of Medical Quality. 2012 ; Vol. 27, No. 2. pp. 130-138.
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