Effectiveness of a quality improvement training course: Mayo clinic quality academy

Kari L. Ruud, Jeffrey R. Leland, Juliette T. Liesinger, Matthew G. Johnson, Andrew J. Majka, James M. Naessens

Research output: Contribution to journalArticlepeer-review

6 Scopus citations

Abstract

This study assessed the effectiveness of Quality Academy Teams Training, a team-based process improvement program at Mayo Clinic. The study population consisted of employees who attended the course in 2008 (n = 103). A pretest-posttest design was used to assess learning by participants of the course, and gain score analysis was conducted using paired t test procedures. Electronic surveys were sent to participants 90 days following completion of the course to assess self-reported application of skills and process improvement tools in the work setting. The mean overall score (n = 99) for the posttest was 68%, which was a significant improvement from the pretest mean of 48% (P < .001). Survey results showed that respondents (n = 58) increased their use of 36 specific process improvement tools on the job after attending the training (P < .001). Other health care institutions may benefit from the implementation of quality-related training programs that teach employees to use process improvement tools and methods.

Original languageEnglish (US)
Pages (from-to)130-138
Number of pages9
JournalAmerican Journal of Medical Quality
Volume27
Issue number2
DOIs
StatePublished - Mar 1 2012

Keywords

  • process improvement
  • quality improvement
  • quality training
  • training evaluation

ASJC Scopus subject areas

  • Health Policy

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