TY - JOUR
T1 - Development of a tool to measure user experience following electronic health record implementation
AU - Xiao, Yan
AU - Montgomer, Donna Cook
AU - Philpot, Lindsey M.
AU - Barnes, Sunni A.
AU - Compton, Jan
AU - Kennerly, Donald
N1 - Publisher Copyright:
© 2014 Wolters Kluwer Health | Lippincott Williams & Wilkins.
PY - 2014
Y1 - 2014
N2 - OBJECTIVE: The aim of this study was to develop a survey tool to assess electronic health record (EHR) implementation to guide improvement initiatives. BACKGROUND: Survey tools are needed for ongoing improvement and have not been developed for aspects of EHR implementation. METHODS: The Baylor EHR User Experience (UX) survey was developed to capture 5 concept domains: training and competency, usability, infrastructure, usefulness and end-user support. Validation efforts included content validity assessment, a pilot study, and analysis of 606 nurse respondents. The revised tool was sent to randomly sampled EHR nurse-users in 11 acute care facilities. RESULTS: A total of 1,301 nurses responded (37%). Internal consistency of the survey tool was excellent (Cronbach's = .892). Survey responses including 1,819 open comments were used to identify and prioritize improvement efforts in areas such as education support, optimization of EHR functions, and vendor change requests. CONCLUSION: The Baylor EHR UX survey was a valid tool that can be useful for prioritizing improvement efforts in relation to EHR implementation.
AB - OBJECTIVE: The aim of this study was to develop a survey tool to assess electronic health record (EHR) implementation to guide improvement initiatives. BACKGROUND: Survey tools are needed for ongoing improvement and have not been developed for aspects of EHR implementation. METHODS: The Baylor EHR User Experience (UX) survey was developed to capture 5 concept domains: training and competency, usability, infrastructure, usefulness and end-user support. Validation efforts included content validity assessment, a pilot study, and analysis of 606 nurse respondents. The revised tool was sent to randomly sampled EHR nurse-users in 11 acute care facilities. RESULTS: A total of 1,301 nurses responded (37%). Internal consistency of the survey tool was excellent (Cronbach's = .892). Survey responses including 1,819 open comments were used to identify and prioritize improvement efforts in areas such as education support, optimization of EHR functions, and vendor change requests. CONCLUSION: The Baylor EHR UX survey was a valid tool that can be useful for prioritizing improvement efforts in relation to EHR implementation.
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U2 - 10.1097/NNA.0000000000000093
DO - 10.1097/NNA.0000000000000093
M3 - Article
C2 - 25072233
AN - SCOPUS:84907189237
SN - 0002-0443
VL - 44
SP - 423
EP - 428
JO - Journal of Nursing Administration
JF - Journal of Nursing Administration
IS - 7-8
ER -