COVID-19 Care Clinic in a Medical Center: Lessons Learned

Sidna M. Tulledge-Scheitel, Thomas A. Billings, Karen M. Fischer, Jason H. Homme, Jennifer M. Miller, Frederick North, Rachael L. Sanderson, Darrell R. Schroeder, Marvin A. Vaughan, Ivana T. Croghan

Research output: Contribution to journalArticlepeer-review


Objective: The purpose of this report is to describe the elements of a Covid-19 Care Clinic (CCC), patient demographics, and outcomes. Methods: Descriptive statistics were used to describe demographics, clinical characteristics, and outcomes. This report is based on 4934 unique patients seen in the CCC who provided research authorization within a 10-month period of time (April 1, 2020-January 31, 2021). The CCC infection control processes consisted of a rooming process that mitigated SARS-COV-2 transmission, preparing examination rooms, using PPE by staff, in room lab drawing, and escorting services to minimize the time in clinic. Results: Of the 4934 unique patients seen (age range newborn-102 years), 76.8% were tested for COVID-19. Of those tested, 11.8% were positive for SARS-CoV-2. Ninety-two percent of the patients with the reason for the visit documented had COVID-19 type symptoms. Cough, shortness of breath, and chest pain were the most common presenting symptom in those with COVID-19. At the time of the visit in the CCC, 5.8% of the patients were actively contagious. Thirty days after being seen in the CCC, 9.1% of the patients were seen in the emergency department (ED) and 0.2% died. During the 10-month period there were no known occupationally related COVID-19 infections. Conclusion: The COVID-19 Care Clinic provided face-to-face access for all ages with COVID-19 type symptoms. A minority of patients had COVID-19 who were seen in the clinic. The clinic provided an additional venue of care outside of the ED. The infectious control measures employed were highly effective in protecting the staff. Lessons learned allow for decentralization of COVID-19 symptom care to the primary care practices employing the infection control measures.

Original languageEnglish (US)
JournalJournal of Primary Care and Community Health
StatePublished - Dec 2021


  • COVID-19
  • Covid Care Clinic
  • adult
  • infection control
  • pediatric

ASJC Scopus subject areas

  • Community and Home Care
  • Public Health, Environmental and Occupational Health


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