TY - JOUR
T1 - Consequences of suboptimal communication for patients with limited English proficiency in the intensive care unit and suggestions for a way forward
T2 - A qualitative study of healthcare team perceptions
AU - Espinoza Suarez, Nataly R.
AU - Urtecho, Meritxell
AU - Nyquist, Christina A.
AU - Jaramillo, Carolina
AU - Yeow, Mei Ean
AU - Thorsteinsdottir, Bjorg
AU - Wilson, Michael E.
AU - Barwise, Amelia K.
N1 - Publisher Copyright:
© 2020
PY - 2021/2
Y1 - 2021/2
N2 - Purpose: To understand the healthcare team's perceptions of the negative consequences of suboptimal communication and their recommendations to improve communication with patients and families who have Limited English Proficiency (LEP) in the Intensive Care Unit (ICU). Materials and methods: We performed a qualitative study using semi-structured interviews of physicians, nurses, and interpreters from 3 ICUs at Mayo Clinic Rochester, between November 2017 and April 2018. Results: We identified 5 consequences of suboptimal communication: 1) Suboptimal assessment and treatment of patient symptoms, 2) Unmet patient and family expectations, 3) Decreased patient autonomy, 4) Unmet end of life wishes and 5) Clinician Distress. Recommendations to improve communication include: 1) Education and training for patients,families, clinicians and interpreters, 4) Greater integration of interpreters into the ICU team 5) Standardized timeline for goals of care conversations with patients and families with LEP. Conclusions: Patients with LEP are at risk of experiencing suboptimal communication with the healthcare team in the ICU. There are several educational and quality improvement strategies that ICUs and institutions can take to mitigate these issues.
AB - Purpose: To understand the healthcare team's perceptions of the negative consequences of suboptimal communication and their recommendations to improve communication with patients and families who have Limited English Proficiency (LEP) in the Intensive Care Unit (ICU). Materials and methods: We performed a qualitative study using semi-structured interviews of physicians, nurses, and interpreters from 3 ICUs at Mayo Clinic Rochester, between November 2017 and April 2018. Results: We identified 5 consequences of suboptimal communication: 1) Suboptimal assessment and treatment of patient symptoms, 2) Unmet patient and family expectations, 3) Decreased patient autonomy, 4) Unmet end of life wishes and 5) Clinician Distress. Recommendations to improve communication include: 1) Education and training for patients,families, clinicians and interpreters, 4) Greater integration of interpreters into the ICU team 5) Standardized timeline for goals of care conversations with patients and families with LEP. Conclusions: Patients with LEP are at risk of experiencing suboptimal communication with the healthcare team in the ICU. There are several educational and quality improvement strategies that ICUs and institutions can take to mitigate these issues.
KW - Communication
KW - Consequences
KW - Intensive care unit
KW - Language barriers
KW - Limited English proficiency
KW - Recommendations
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U2 - 10.1016/j.jcrc.2020.10.012
DO - 10.1016/j.jcrc.2020.10.012
M3 - Article
C2 - 33221592
AN - SCOPUS:85096527326
SN - 0883-9441
VL - 61
SP - 247
EP - 251
JO - Journal of Critical Care
JF - Journal of Critical Care
ER -