Capacity management and patient scheduling in an outpatient clinic using discrete event simulation

Gokce Akin, Julie S. Ivy, Todd R. Huschka, Thomas R. Rohleder, Yariv N. Marmor

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations

Abstract

Capacity management and scheduling decisions are important for managing an outpatient clinic in which multiple classes of patients are treated. After an appointment is scheduled, it can be rescheduled, cancelled, or a patient may not show-up on their appointment day. This study simulates the behavior of patients with regard to the time to appointment, examining different demand rates and service times for each patient class (new external patients, internal patients, established patients and subsequent visit patients); we also consider different delay-dependent reschedule, cancellation, and no-show rates. A discrete event simulation model is developed to analyze the effects of allowing different appointment windows, i.e., the maximum time between the appointment request date and the actual appointment date, for different patient classes. Capacity utilization, patient access, and financial rewards are used as the performance indicators.

Original languageEnglish (US)
Title of host publicationProceedings of the 2013 Winter Simulation Conference - Simulation
Subtitle of host publicationMaking Decisions in a Complex World, WSC 2013
Pages2215-2226
Number of pages12
DOIs
StatePublished - 2013
Event2013 43rd Winter Simulation Conference - Simulation: Making Decisions in a Complex World, WSC 2013 - Washington, DC, United States
Duration: Dec 8 2013Dec 11 2013

Publication series

NameProceedings of the 2013 Winter Simulation Conference - Simulation: Making Decisions in a Complex World, WSC 2013

Other

Other2013 43rd Winter Simulation Conference - Simulation: Making Decisions in a Complex World, WSC 2013
CountryUnited States
CityWashington, DC
Period12/8/1312/11/13

ASJC Scopus subject areas

  • Modeling and Simulation

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  • Cite this

    Akin, G., Ivy, J. S., Huschka, T. R., Rohleder, T. R., & Marmor, Y. N. (2013). Capacity management and patient scheduling in an outpatient clinic using discrete event simulation. In Proceedings of the 2013 Winter Simulation Conference - Simulation: Making Decisions in a Complex World, WSC 2013 (pp. 2215-2226). [6721598] (Proceedings of the 2013 Winter Simulation Conference - Simulation: Making Decisions in a Complex World, WSC 2013). https://doi.org/10.1109/WSC.2013.6721598