Business-activity driven search: Addressing the information needs of services professionals

Nithya Rajamani, Murthy Devarakonda, Deng Yu, Wlodek Zadrozny, Jyotishman Pathak

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

Services business generates significant amount of human and machine created data. Search and discovery of relevant information from this data is a critical factor in enhancing workforce efficiency and operational excellence in such a business. The challenge is how to leverage the interplay among information retrieval techniques, role of human experts, and business processes. This paper presents a case for using "business activity" (e.g. a sale) as a contextual basis to meet the challenge. We developed a tool based on this approach to address the needs of services professionals. The tool is designed to support role-specific concept based queries that return the most relevant business activities first and subsequently enable retrieval of the most relevant documents and information for the business activity. Any relevant knowledge privy to an expert can be obtained by first finding the most relevant sale, followed by corresponding participant information, and finally by communicating with the participant expert. Business activity as a critical context enhances the search quality while bringing in the social network and business process. This approach suggests a new methodology for search and information management that delivers better business results for the services business.

Original languageEnglish (US)
Title of host publicationProceedings - 2007 IEEE International Conference on Services Computing, SCC 2007
Pages644-651
Number of pages8
DOIs
StatePublished - Oct 18 2007
Event2007 IEEE International Conference on Services Computing, SCC 2007 - Salt Lake City, UT, United States
Duration: Jul 9 2007Jul 13 2007

Publication series

NameProceedings - 2007 IEEE International Conference on Services Computing, SCC 2007

Other

Other2007 IEEE International Conference on Services Computing, SCC 2007
CountryUnited States
CitySalt Lake City, UT
Period7/9/077/13/07

ASJC Scopus subject areas

  • Software
  • Electrical and Electronic Engineering
  • Applied Mathematics

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  • Cite this

    Rajamani, N., Devarakonda, M., Yu, D., Zadrozny, W., & Pathak, J. (2007). Business-activity driven search: Addressing the information needs of services professionals. In Proceedings - 2007 IEEE International Conference on Services Computing, SCC 2007 (pp. 644-651). [4278715] (Proceedings - 2007 IEEE International Conference on Services Computing, SCC 2007). https://doi.org/10.1109/SCC.2007.37