Building a culture of service excellence.

Keith A. Frey, Jonathan A Leighton, Katherine K. Cecala

Research output: Contribution to journalArticle

5 Citations (Scopus)
Original languageEnglish (US)
Pages (from-to)40-44
Number of pages5
JournalPhysician executive
Volume31
Issue number6
StatePublished - 2005

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Hospital-Patient Relations
Group Practice Hospitals
Organizational Objectives
Total Quality Management
Organizational Models
Hospital Administrators
Organizational Culture
Physician Executives
Staff Development
Benchmarking
Program Development
Patient Satisfaction

Cite this

Frey, K. A., Leighton, J. A., & Cecala, K. K. (2005). Building a culture of service excellence. Physician executive, 31(6), 40-44.

Building a culture of service excellence. / Frey, Keith A.; Leighton, Jonathan A; Cecala, Katherine K.

In: Physician executive, Vol. 31, No. 6, 2005, p. 40-44.

Research output: Contribution to journalArticle

Frey, KA, Leighton, JA & Cecala, KK 2005, 'Building a culture of service excellence.', Physician executive, vol. 31, no. 6, pp. 40-44.
Frey, Keith A. ; Leighton, Jonathan A ; Cecala, Katherine K. / Building a culture of service excellence. In: Physician executive. 2005 ; Vol. 31, No. 6. pp. 40-44.
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