Abstract
Considering the strategic importance of business process improvement, it is imperative that educators, students, and practitioners be familiar with this topic. Thus, the intention of this tutorial is to provide a guiding framework for carrying out improvements of business processes. We present numerous illustrative examples, taken from our personal experiences and those of our students, as well as from the literature. An extensive reference list is provided, thus pointing the interested reader to sources of further detail on specific topics.
Original language | English (US) |
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Pages (from-to) | 139-154 |
Number of pages | 16 |
Journal | Journal of Operations Management |
Volume | 15 |
Issue number | 2 |
DOIs | |
State | Published - May 1997 |
Keywords
- Implementation
- Innovation
- Process design
- Process improvement
- Productivity
ASJC Scopus subject areas
- Strategy and Management
- Management Science and Operations Research
- Industrial and Manufacturing Engineering